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Objective

For many years Colorland used a desktop version of an editor, but competitive pressure and trends to create photo products online increased the need for a solution that would be completely online. Colorland strongly believes that the quality of an online editor and its user experience is imperative. Since the company is a leader in personalized photo products sales in Poland, having efficient photo products online software is essential for its success.

At Colorland, customers are the main focus, and their ultimate goal is driving customer satisfaction, so switching to Printbox involved several challenges and requirements.

Requirements

  • Needed to replace the existing desktop system and implement a 100% web-based solution
  • Wanted to employ online software to improve customer satisfaction and to reduce customer support costs
  • Deliver greater control over service processes
  • Integrate with existing corporate systems
  • Streamline processes and increase efficiency

Key challenges & Solutions

The complexity of the implementation comes from difficult and demanding requirements. With lots of complex needs to accommodate, our focus was on the major issues:

Offline to online

The transition from offline to online editor was a turning point for Colorland. Previously they had been encountering difficulties with updating the product database and associated templates. Users had an out-of-date offline editor and were using it with the old set of templates. Fixing problems, updating offerings and keeping up with business growth was impossible. Implementing Printbox let them easily manage templates on different domains.

A convenient back office panel and easy distribution among all brands and domains made managing workflow much easier. The change gave Colorland much better feedback from users. The editor was tested and fitted to their needs. All reported improvements helped us improve usability. By implementing new versions we have solved every customer issue.

Printbox editor for prints

Variety of customers

Colorland has over 20 stand-alone domains with different brands on which they sell photoproducts. This fact, together with selling coupons and vouchers on auctions like Groupon and partnering with many affiliates, has been responsible for their great sales results and their dominant position in the Polish market.Integrating with Printbox allowed them to provide services for all these sources and to achieve reduced operational costs. This way, business is easy to manage and can expand into different directions.

Variety of end customers are using Prinbox editors

High volume traffic

The biggest challenge was to support a high volume of orders and to confront seasonal fluctuations of sales volumes with huge sales peaks, e.g. up to 4000% more sales week-to-week. Working in the cloud allows us to scale this way. We add servers automatically and immediately when they are needed. The entire application is written so that it distributes into many servers and scales seamlessly.When printing huge amounts of photoproducts, each element of the system must be automatic. There’s no place for chaos in this business. Integration with their existing systems allowed us to comply with workflow and barcode technology.

This modern inventory control allows them to easily find any photo project, with every needed order detail, at any stage of production. Logistics is much more efficient, faster and error free.Colorland integration with Printbox has gone far beyond a simple software implementation and has resulted in an enhancement of all processes and new online photoproduct sales opportunities. As a result, employees benefit from improved workflow and significantly reduced customer overheads.

Printbox handles the production even in the most busiest months

Benefits

Today, Colorland is the largest player in Poland’s personalized photo product market and has a market share above 70%. It has become a leader by overtaken CEWE from the market. Partnering with Printbox helped achieving this position by making the design process enjoyable and inexpensive to maintain.

Implementing Printbox enabled the company to manage growth without hiring additional staff. Designing and ordering processes have been streamlined and the system integration has cut the time needed to resolve customer issues because of high efficiency and transparency.

150%

order increase during peak season

40%

reorder increase

70%

reduction in customer support overhead

+

increased customer conversion in the editor

Piotr Leszczynski from Colorland

In the process of production we use the highest quality materials which are a guarantee of the best quality and full satisfaction. In order to provide the best colors and accuracy of the details we use sophisticated technology and improvements.

Our businesses needed an online photoproduct solution that can scale effortlessly and that’s where Printbox came in. Now we are sure that we are using one of the best and the most cost effective online photo product software platforms on the market. With Printbox, we can always be in front of the competition.

Without a doubt, implementing Printbox has been an excellent business move. The solution is affordable and easy to manage. We also get professional support whenever it is needed.

Piotr Leszczyński | CEO of Colorland

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