Question 1

What is Printbox?

Accepted Answer

Printbox is an enterprise photo products software that allows companies to sell all types of personalized photo products online. It provides 5 online editors, AI-driven Smart Creation and Masterpiece AI. Besides, Printbox equips the clients with built-in e-commerce, production and product management modules, along with hosting & administration services. That's everything a company needs to run a successful photo products store.

Question 2

What kind of products can I define with your editors?

Accepted Answer

With the Printbox platform, you can generate any kind of personalized photo products, like photo books, calendars, prints, gifts, and much more.

Question 3

Are your editors working on mobile devices, like a smartphone or a tablet?

Accepted Answer

Yes, the Printbox solution is based on mobile-first philosophy, which means that our editors scale up to the size of the screen on which they are displayed.

Question 4

Does Printbox offer an AI-based solution for products creation?

Accepted Answer

Yes – Printbox offers AI-powered tools tailored for different personalization needs.
Smart Creation is our in-house solution powered by AI and image processing algorithms. It helps users create photobooks effortlessly by automatically selecting the best photos and arranging them into a ready-to-buy product. The result can be fine-tuned in our Advanced Editor, combining speed with creative freedom.
Masterpiece AI takes personalization even further. With this GenAI-driven solution, your customers can create fully customized products – like apparel, wall art, or accessories – by generating unique designs directly in the editor.

Question 5

What e-commerce platform are you using?

Accepted Answer

By default, the Printbox solution contains a modified version of the Shopware e-commerce solution. Thanks to our API, we also support deep integration with Shopify and other e-commerce platforms.

Question 6

What is your pricing model?

Accepted Answer

Printbox doesn’t use fixed pricing plans. Based on customers’ requirements, we prepare a dedicated offer that consists of the elements and the level of customization that is needed. For the pricing model, Printbox operates as a semi-SaaS. This kind of cooperation includes a one-time license fee followed by monthly fees which make up hosting and maintenance services, regular product updates and customer support.

Question 7

What is Printbox?

Accepted Answer

Printbox is an enterprise photo products software that allows companies to sell all types of personalized photo products online. It provides 5 online editors, AI-driven Smart Creation and Masterpiece AI. Besides, Printbox equips the clients with built-in e-commerce, production and product management modules, along with hosting & administration services. That's everything a company needs to run a successful photo products store.

Question 8

Is there a free trial? Can I try out the functionalities before making a decision?

Accepted Answer

If you want to try our live demo, which presents the functionalities of the front store, please fill in the form at [getprintbox.com/printbox-demo](/printbox-demo).

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In turn, if you would like to check out the admin panel and test the back office, please contact one of our Account Executives at [getprintbox.com/contact-page](/contact-page). They will guide you through our e-commerce and the admin panel as well as provide a test version on your request.

Question 9

What is your pricing model?

Accepted Answer

Printbox doesn’t use fixed pricing plans. Based on customers’ requirements, we prepare a dedicated offer that consists of the elements and the level of customization that is needed. For the pricing model, Printbox operates as a semi-SaaS. This kind of cooperation includes a one-time setup fee followed by monthly fees which make up hosting and maintenance services, regular product updates and customer support.

Question 10

Can you show me your testimonials or indicate companies that already use Printbox?

Accepted Answer

At the moment, 130+ businesses sell with Printbox, and our customers are based in 50 countries. For examples and case studies, please visit [getprintbox.com/references](/references).

Question 11

Do you offer licenses, without monthly fees?

Accepted Answer

Printbox is a hosted solution, meaning it provides hosting and maintenance services. For this reason, both the commission and storage fee are unavoidable. Monthly fees also include regular product updates and customer support.

Question 12

How many company users can be added to the admin panel?

Accepted Answer

There are no limits in the number of administrators and company users.

Question 13

Do I need to have a domain or is it included in your package?

Accepted Answer

Yes, you need to have your domain name.

Question 14

Do I need my hosting?

Accepted Answer

No, we'll provide you with hosting.

Question 15

What hosting provider are you using?

Accepted Answer

Your webshop will be hosted with Google Cloud Platform (GCP) and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

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To learn the details, please visit our [Hosting and Administration page](/key-features/hosting-and-administration).

Question 16

Can I use my hosting?

Accepted Answer

No. We provide the best possible service by using Google Cloud and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

Question 17

What languages do you offer?

Accepted Answer

The Printbox storefront can be translated from English into any language. This allows you to sell your products all over the world.

Question 18

Do you print photo products?

Accepted Answer

No, we do not provide print services. However, we have a network of trusted print providers that we can introduce you to and help you work out the terms of cooperation.

Question 19

What kind of local payment gateways do you offer?

Accepted Answer

PayPal and the bank transfer payment gateways are included in the implementation process. You can also use local, ready-developed add-ons available in the [Shopware marketplace](https://store.shopware.com/en/extensions/payment-provider/) or on your payment provider website.

Question 20

What kind of products can I define with your editors?

Accepted Answer

With the Printbox platform, you can generate any kind of personalized photo products, like photo books, calendars, prints, gifts, and much more.

Question 21

What kind of online editors does Printbox provide?

Accepted Answer

At the moment we provide 4 different online editors, designed for different products types:

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- Advanced Editor for the photo books, calendars, and albums
- Simple Editor for canvases, gifts, cards
- Print Editor for prints ordering
- Pro Editor for use of professional photographers
- Masterpiece AI for AI-generated products
- Flex Editor - Ideal for multiple product categories like apparel, gifts, home decor

Question 22

Are your editors working on mobile devices, like a smartphone or a tablet?

Accepted Answer

Yes, the Printbox solution is based on mobile-first philosophy, which means that our editors scale up to the size of the screen on which they are displayed.

Question 23

Does Printbox provide templates that I can start selling?

Accepted Answer

Yes, we included plenty of ready-to-use themes to allow you to jump to the market as quickly as possible. We provide ready-made themes for photo books, calendars, and cards.

Question 24

Does Printbox offer an AI-based solution for products creation?

Accepted Answer

Yes – Printbox offers AI-powered tools tailored for different personalization needs.
Smart Creation is our in-house solution powered by AI and image processing algorithms. It helps users create photobooks effortlessly by automatically selecting the best photos and arranging them into a ready-to-buy product. The result can be fine-tuned in our Advanced Editor, combining speed with creative freedom.
Masterpiece AI takes personalization even further. With this GenAI-driven solution, your customers can create fully customized products – like apparel, wall art, or accessories – by generating unique designs directly in the editor.

Question 25

Does Printbox have an offline editor?

Accepted Answer

No. We provide only world-class online editors.

Question 26

Can I add new products?

Accepted Answer

Yes. We will provide you with a 'starter' set of ready-to-use templates, based on which you can set up products, or you can start from scratch. We are giving you full control over the system and all the components with no dependency on us.

Question 27

Can I customize existing products?

Accepted Answer

Yes. You have the freedom to administer your website and edit existing products without any limitations.

Question 28

Can I create my templates?

Accepted Answer

Yes, you can add your templates from scratch simply and easily. You won’t need any help from our side or any custom development.

Question 29

What e-commerce platform are you using?

Accepted Answer

By default, the Printbox solution contains a modified version of the Shopware e-commerce solution. Thanks to our API, we also support deep integration with Shopify and other e-commerce platforms.

Question 30

Can I add any additional features to e-commerce? Like reviews or a chat?

Accepted Answer

Yes, you can add already developed features, by connecting modules from the [Shopware addons](https://store.shopware.com/en/). For the very specific requirements, we offer our clients Professional IT Services.

Question 31

Can end-user upload images from sites, like Facebook or Google Photos?

Accepted Answer

Printbox is integrated with social media networks and photo providers like Facebook and Google Photos, so the users can easily upload their favorite photos from those sites.

Question 32

Do I need to have my e-commerce?

Accepted Answer

No, you don’t need to have your e-commerce. Printbox solution includes a white-label front store and a built-in e-commerce platform. However, if you prefer to stick with your existing e-commerce, Printbox open architecture allows for deep integration.

Question 33

What kind of output files Printbox can generate?

Accepted Answer

You can choose to render:

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- a single PDF
- multiple PDFs /one page, one per file/
- transparent PNG
- non-transparent PNG
- tiff
- JPG

Question 34

Do you support HP/Konica Minolta printers? (*put here any printer manufacturer name)

Accepted Answer

Printbox is compatible with any digital printer. You can configure it to have your machine handle the printing process automatically.

Question 35

Where can I download the sample output file?

Accepted Answer

We've prepared some sample files for you to see what kind of files you could print. Remember that samples might not be fitted to your printing specifications. Every system is set individually and has unique parameters.

Question 36

How can I integrate Printbox with my current workflow?

Accepted Answer

We provide all necessary data in the JSON file next to the rendered project. Our part of the integration to your workflow is Getbox. This program is installed in your production facilities, and it delivers all print jobs straight to them. It makes sure that the project only needs to be downloaded once, validating and changing the status of the file as needed. This way you can identify files (jobs) that have already been printed. This is our part of automatization - and afterward - it's your work to transform the file and integrate it into your workflow.

Question 37

Do you have a manual with instructions and tutorials?

Accepted Answer

Each of our customers receives full access to our documentation. The documentation is available online and includes manuals, video tutorials, and technical instructions.

Question 38

How will I be supported in case of technical problems?

Accepted Answer

As our customer you will have a strong and reliable Customer Success team at your disposal. Our after-sales department can provide customers with prompt and high-quality assistance worldwide. Each of our customers receives a dedicated project manager and access to our online helpdesk platform.

Question 39

Is Printbox dedicated only to enterprise size companies?

Accepted Answer

No. Among our customers' list, we have both big and smaller companies. We refer to our solution as Enterprise because our business philosophy and solution were built to meet the needs of the most demanding photo products stores. Printbox is a customizable solution, which means it can be adjusted to your business needs.

Question 40

Will I be able to manage the site on my own or would I need an IT department?

Accepted Answer

Yes, you can manage the store on your own and you don’t need an IT department. Printbox handles everything related to the IT processes - servers, hosting, and domain redirection. You will be responsible for managing products.

Question 41

How much time does it take to launch a new store with Printbox?

Accepted Answer

It depends on many factors, like the number of products, amount of custom development, etc. The average time is 6-8 weeks.

Do you need more information?

Check out the answers to the most common questions

We understand you can have a lot of questions about the services offered by Printbox.

The Most Popular Questions

Offer and Pricing

Hosting and Administration

Local Settings

Editors and Mobile

E-commerce

Production

Service and Implementation