First time here?

Check out the most common questions we hear

We understand you probably have a lot of questions about the services offered by Printbox. We've compiled answers to some of the most frequent questions we get. Hopefully, this information will be valuable when selecting your online photo product software provider.

The most popular questions

What is included in the Printbox package?

Printbox comes as a complete package. It contains ready-to-go e-commerce on your domain that has your branding, different editors filled with photo product templates, high-quality PDF file generator and secure, scalable hosting & administration.

What is your business model?

Printbox operates as a SaaS (Software as a Service) solution. Payments consist of the one-time license fee, monthly maintenance fees and transaction fee.

Will I be able to manage the site on my own or would I need an IT department?

Yes, you can manage the store on your own. No, you don’t need an IT department. We handle everything related to the IT processes - servers, hosting and domain redirection. You will be responsible for managing products.

Are your editors working on mobile devices, like a smartphone or tablet?

Yes, end-users can create photo products from any device without additional plugins.

What products can I define with your editors?

With the Printbox platform you can create any kind of personalized photo products, like photobooks, calendars or gifts. Take a look at the full list here: https://getprintbox.com/what-can-you-sell.

Business model

What is Printbox?

Printbox is a software platform that allows you to sell customizable photo products online. 

What is included in the Printbox package?

Printbox comes as a complete package. It contains ready-to-go e-commerce on your domain that has your branding, different editors filled with photo product templates, high-quality PDF file generator and secure, scalable hosting & administration.

What is your offer?

Based on your initial needs and the level of commitment, Printbox offers three different packages: Lite, Standard and Premium. If your needs exceed our packages we can create dedicated Enterprise offer for you. If you would like to talk about our offer in details – please contact one of our representatives: https://getprintbox.com/#section-contact-request.

Is there a free trial? Can I try before deciding?

To take a look at our live demo (front store) please visit https://demo.getprintbox.com/. If you want to check out the admin panel and see the back office, contact one of our sales representatives: https://getprintbox.com/#section-contact-request.

What is your business model?

Printbox operates as a SaaS (Software as a Service) solution. Payments consist of the one-time license fee, monthly maintenance fees and transaction fee.

Do you offer mobile apps as well?

If you decide to use Printbox, we can develop an app for you that will be integrated with your e-commerce. Apart from native mobile applications which can be installed on the phone, we are offering HTML5 editors that work in the mobile browser. You can use both solutions. If you want to discuss the details, please contact one of our sales representatives https://getprintbox.com/#section-contact-request.

Can you show me your references or give links to clients already using Printbox?

At the moment we have customers in 40 countries on 5 continents, please find some examples below
https://huggler.com/ - United Kingdom
https://www.colorland.pl/ - Poland
https://aluraphoto.com/ - USA
https://www.magicmemories.com/ - New Zealand
https://de.whitewall.com/fotokalender - Germany
https://tintinphoto.com - Hong Kong
https://myprint.lv/en/ - Lithuania
https://kleineprints.de - Germany

How many company users are allowed per license?

There are no limits in the number of administrators, company users.

Do you offer licenses, without monthly fees?

Printbox operates as a SaaS solution, therefore monthly payments are unavoidable. We don't offer one-time licenses.

Will I be able to manage the site on my own or would I need an IT department?

Yes, you can manage the store on your own. No, you don’t need an IT department. We handle everything related to the IT processes - servers, hosting and domain redirection. You will be responsible for managing products.

Hosting & servers

Do I need to have a domain or is it included in your package?

Yes, you need your own domain name.

Do I need my own hosting?

No, we'll provide you with hosting.

What hosting provider are you using?

Your web shop will be hosted with Amazon Web Services (AWS) and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

To learn the details, please visit: https://getprintbox.com/key-features/hosting-and-administration.

Do I need my own e-commerce?

No, you don't need your own e-commerce. Printbox will provide you with your own white label front store, with your logo, colors, branding. If you would like to see the demo e-commerce, visit https://demo.getprintbox.com/.

Can I use my own hosting?

No. We provide the best possible service by using Amazon Web and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

Can I use my own e-commerce?

Integration via API with your e-commerce is possible in the Premium package and in the Enterprise offer. To learn more, please schedule a meeting with us: https://getprintbox.com/#section-contact-request.

Regional

What languages do you offer?

Printbox system is already translated into 22 languages:
1. Albanian
2. Bosnian
3. Chinese, Simplified
4. Chinese, Traditional
5. Czech
6. English
7. Estonian
8. Finnish
9. French
10. German
11. Hungarian
12. Icelandic
13. Italian
14. Korean
15. Lithuanian
16. Macedonian
17. Malaysian
18. Polish
19. Russian
20. Slovakian
21. Slovene
22. Spanish
If you need another language - you can prepare your own translations for every element of the shop and editors.

Do you support RTL?

Right-to-left scripts and writing system are not supported in the Printbox system yet. Support for this kind of text formatting is on our roadmap.

What kind of local payment gateways do you offer?

PayPal and the bank transfer payment gateways are included in the implementation process. You can use also local, ready-developed addons available in the PrestaShop marketplace or on your payment provider website.

Do you print photoproducts?

No, we are not a printer house. We can recommend you our trusted partners who can take care of the printing process.

E-commerce

What e-commerce platform are you using?

By default, we embedded PrestaShop, but you can contact us to discuss integration with other e-commerce platforms. Integration is possible within a Premium and Enterprise offer.

Why are you using PrestaShop?

There are many reasons why we are using PrestaShop e-commerce solution. The most important is that this system is light weight, easy to modify (open source) and integrates with various services.

Can I add features to the e-commerce? E.g. reviews or chat?

Yes, you can add already developed features, by connecting modules from PrestaShop marketplace. Also, in the Standard & Premium package, and in the Enterprise offer – you can let us develop new, custom features for you.

Can I move data from my old e-commerce?

Yes, it’s possible.

Editor

Are your editors working on mobile devices, like a smartphone or tablet?

Yes, end-users can create photo products from any device without additional plugins.

Can end-user upload images from social sites, like Facebook or Instagram?

Printbox is integrated with social networking applications and photo providers like Facebook, Instagram, Flickr and Google Photos, so your users can upload their favorite photos from those sites.

What products can I define with your editors?

With the Printbox platform you can create any kind of personalized photo products, like photobooks, calendars or gifts. Take a look at the full list here: https://getprintbox.com/what-can-you-sell.

Can I add new products?

Yes. We will provide you with a 'starter' set of ready to use templates, based on which you can set up products, or you can start from scratch. We are giving you full control on the system and all the components with no dependency on us.

Can I customize existing products?

Yes. You have the freedom to administer your website and edit existing products without any limitations.

Can I create my own templates?

Yes, you can add your own templates from scratch in a simple and easy way. You won’t need any help from our side or any custom development.

Does Printbox provide templates that I can start selling?

Yes, with ready-to-go templates for different products, you can start selling personalized products right away. The number of templates depends on the package. To see the difference, check our live demo here: https://demo.getprintbox.com.

Is there a quality check in the editor to make sure that photos are big enough to be printed?

Yes, during the validation process the system is checking if photos meet your production quality requirements. You can set the DPI value in the admin panel. Photos below that value would be highlighted as 'low quality' - with yellow and red exclamation mark. 

What retouching options the end-user has?

Your end-customers can change the transparency of photos and add some filters, including b&w and sepia. More options are available in the prints editor, like brightness, contrast and saturation adjustments.

Production

What kind of output files Printbox can generate?

You can choose to render:
- a sigle PDF
- multiple PDFs /one page, one per file/
- transparent PNG
- non-transparent PNG
- JPG.

Do you support HP/Konica Minolta printers? (*put here any printer manufacturer name)

Printbox is compatible with any digital printer. You can configure it to have your machine handle the printing process automatically.

Where can I download sample output file

We've prepared some sample files for you to see what kind of files you could print. Remember that samples might not be fitted to your printing specifications. Every system is set individually and has unique parameters. Link: https://go.getprintbox.com/printbox-output-sample-files/.

How can I integrate Printbox with my current workflow?

We provide all necessary data in the JSON file next to the rendered project. Our part of the integration to your workflow is Getbox. This program is installed in your production facilities, and it delivers all print jobs straight to them. It makes sure that the project only needs to be downloaded once, validating and changing the status of the file as needed. This way you can identify files (jobs) that have already been printed. This is our part of automatization - and afterwards - it's your work to transform the file and integrate it into your workflow. 

Implementation

How much time does it take to launch a new store with Printbox?

It depends on many factors, like the number of products, amount of custom development, etc. The average time is 6-8 weeks.

Do you have a manual with instructions and tutorials?

Yes, you will have access to the whole documentation (including instructions, manuals and tutorials) when you become our client.

How will I be supported in case of some technical problems?

We have a strong and reliable customer service. Our after-sales department is able to provide customers with prompt and high-quality assistance worldwide. If you become our client, you will be assigned to a dedicated project manager, and you can always contact us via helpdesk platform.

Preparing for a new era in privacy regulation

In May 2018, a European privacy law, the General Data Protection Regulation, is due to take effect. We are taking the steps necessary to ensure that we are GDPR compliant.

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