Do you need more information?

Check out the answers to the most common questions

We understand you can have a lot of questions about the services offered by Printbox.

That’s why we’ve put together the most frequent queries to give you more information about our solution. If you have a question that you can’t find the answer to, please use the Contact Us form.

The most popular questions

What is Printbox?

Printbox is an enterprise photo products software that allows companies to sell all types of personalized photo products online. It provides 4 online editors, AI-driven Smart Creation, as well as a Mobile App. Besides, Printbox equips the clients with built-in e-commerce, production and product management modules, along with hosting & administration services. That's everything a company needs to run a successful photo products store.

What kind of products can I define with your editors?

New: With the Printbox platform, you can generate any kind of personalized photo products, like photo books, calendars, prints, gifts, and much more. The examples of the most popular photo items created and sold with Printbox are described here: https://getprintbox.com/what-can-you-sell

Are your editors working on mobile devices, like a smartphone or a tablet?

Yes, the Printbox solution is based on RWD (Responsive Web Design) technology, which means that our editors scale up to the size of the screen on which they are displayed.

Does Printbox offer an AI-based solution for products creation?

Yes. Smart Creation is Printbox's proprietary solution that uses Artificial Intelligence and image processing algorithms. It intelligently selects the best photos out of all uploaded by the users and creates ready-to-buy photo books. The Smart process goes smoothly into our Advanced Editor, so the users have the freedom to modify the final products. What is important our solution was built in-house, which means you don’t have to deal with two solution providers.

What e-commerce platform are you using?

By default, the Printbox solution contains a modified version of the Shopware e-commerce solution. Thanks to our API, we also support deep integration with other e-commerce platforms.

What is your pricing model?

Printbox doesn’t use fixed pricing plans. Based on customers’ requirements, we prepare a dedicated offer that consists of the elements and the level of customization that is needed. For the pricing model, Printbox operates as a semi-SaaS. This kind of cooperation includes a one-time license fee followed by monthly fees which make up hosting and maintenance services, regular product updates and customer support.

Offer and Pricing

What is Printbox?

Printbox is an enterprise photo products software that allows companies to sell all types of personalized photo products online. It provides 4 online editors, AI-driven Smart Creation, as well as a Mobile App. Besides, Printbox equips the clients with built-in e-commerce, production and product management modules, along with hosting & administration services. That's everything a company needs to run a successful photo products store.

Is there a free trial? Can I try out the functionalities before making a decision?

If you want to try our live demo, which presents the functionalities of the front store, please fill in the form at getprintbox.com/printbox-demo

In turn, if you would like to check out the admin panel and test the back office, please contact one of our Business Development Managers at https://getprintbox.com/contact-page. They will guide you through our e-commerce and the admin panel as well as provide a test version on your request.

What is your pricing model?

Printbox doesn’t use fixed pricing plans. Based on customers’ requirements, we prepare a dedicated offer that consists of the elements and the level of customization that is needed. For the pricing model, Printbox operates as a semi-SaaS. This kind of cooperation includes a one-time license fee followed by monthly fees which make up hosting and maintenance services, regular product updates and customer support.

Do you offer mobile apps as well?

Yes, Printbox offers Mobile Apps, both for iOS and Android. Our solution is prepared in RWD (Responsive Web Design) technology, which means that components such as editors or e-commerce are scalable to the size of the user's screen. To get more details about the RWD and Mobile Apps in Printbox, please contact us at https://getprintbox.com/contact-page.

Can you show me your testimonials or indicate companies that already use Printbox?

At the moment, our services are used by nearly 150 customers, operating in 50 countries across 6 continents. For examples and case studies, please visit https://getprintbox.com/references.

Do you offer licenses, without monthly fees?

Printbox is a hosted solution, meaning it provides hosting and maintenance services. For this reason, both the commission and storage fee are unavoidable. Monthly fees also include regular product updates and customer support.

How many company users are allowed per license?

There are no limits in the number of administrators and company users.

Hosting & Administration

Do I need to have a domain or is it included in your package?

Yes, you need to have your domain name.

Do I need my hosting?

No, we'll provide you with hosting.

What hosting provider are you using?

Your webshop will be hosted with Amazon Web Services (AWS) and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

To learn the details, please visit https://getprintbox.com/key-features/hosting-and-administration.

Can I use my hosting?

No. We provide the best possible service by using Amazon Web and this is included in every package. This way we can bring up new servers in minutes, which means shorter downtimes, increased global reach, improved high traffic handling and safety.

Local settings

What languages do you offer?

The Printbox storefront can be translated into any language. This allows you to sell your products all over the world. At the moment, we provide ready-made translations in nearly 30 languages.

Do you print photo products?

No, we do not provide print services. However, we have a network of trusted print providers that we can introduce you to and help you work out the terms of cooperation.

What kind of local payment gateways do you offer?

PayPal and the bank transfer payment gateways are included in the implementation process. You can also use local, ready-developed add-ons available in the Shopware marketplaceor on your payment provider website.

Editors & Mobile

What kind of products can I define with your editors?

New: With the Printbox platform, you can generate any kind of personalized photo products, like photo books, calendars, prints, gifts, and much more. The examples of the most popular photo items created and sold with Printbox are described here: https://getprintbox.com/what-can-you-sell

What kind of online editors does Printbox provide?

At the moment we provide 4 different online editors, designed for different products types:
- Advanced Editor for the photo books, calendars, and albums
- Simple Editor for canvases, gifts, cards
- Print Editor for prints ordering
- Pro Editor for use of professional photographers.

Are your editors working on mobile devices, like a smartphone or a tablet?

Yes, the Printbox solution is based on RWD (Responsive Web Design) technology, which means that our editors scale up to the size of the screen on which they are displayed.

Does Printbox provide templates that I can start selling?

Yes, we included plenty of ready-to-use themes to allow you to jump to the market as quickly as possible. We provide ready-made themes for photo books, calendars, and cards.

Does Printbox offer an AI-based solution for products creation?

Yes. Smart Creation is Printbox's proprietary solution that uses Artificial Intelligence and image processing algorithms. It intelligently selects the best photos out of all uploaded by the users and creates ready-to-buy photo books. The Smart process goes smoothly into our Advanced Editor, so the users have the freedom to modify the final products. What is important our solution was built in-house, which means you don’t have to deal with two solution providers.

Does Printbox have an offline editor?

No. We provide only world-class online editors.

Can I add new products?

Yes. We will provide you with a 'starter' set of ready-to-use templates, based on which you can set up products, or you can start from scratch. We are giving you full control over the system and all the components with no dependency on us.

Can I customize existing products?

Yes. You have the freedom to administer your website and edit existing products without any limitations.

Can I create my templates?

Yes, you can add your templates from scratch simply and easily. You won’t need any help from our side or any custom development.

E-commerce

What e-commerce platform are you using?

By default, the Printbox solution contains a modified version of the Shopware e-commerce solution. Thanks to our API, we also support deep integration with other e-commerce platforms.

Can I add any additional features to e-commerce? Like reviews or a chat?

Yes, you can add already developed features, by connecting modules from the Shopware addons. For the very specific requirements, we offer our clients Professional IT Services.

Can end-user upload images from social sites, like Facebook or Instagram?

Printbox is integrated with social media networks and photo providers like Facebook, Instagram, and Google Photos, so the users can easily upload their favorite photos from those sites.

Do I need to have my e-commerce?

No, you don’t need to have your e-commerce. Printbox solution includes a white-label front store and a built-in e-commerce platform. However, if you prefer to stick with your existing e-commerce, Printbox open architecture allows for deep integration.

Production

What kind of output files Printbox can generate?

You can choose to render:
- a single PDF
- multiple PDFs /one page, one per file/
- transparent PNG
- non-transparent PNG
- tiff
- JPG

Do you support HP/Konica Minolta printers? (*put here any printer manufacturer name)

Printbox is compatible with any digital printer. You can configure it to have your machine handle the printing process automatically.

Where can I download the sample output file?

We've prepared some sample files for you to see what kind of files you could print. Remember that samples might not be fitted to your printing specifications. Every system is set individually and has unique parameters. https://getprintbox.com/sample-output-files.

How can I integrate Printbox with my current workflow?

We provide all necessary data in the JSON file next to the rendered project. Our part of the integration to your workflow is Getbox. This program is installed in your production facilities, and it delivers all print jobs straight to them. It makes sure that the project only needs to be downloaded once, validating and changing the status of the file as needed. This way you can identify files (jobs) that have already been printed. This is our part of automatization - and afterward - it's your work to transform the file and integrate it into your workflow.

Service and implementation

Do you have a manual with instructions and tutorials?

Each of our customers receives full access to our documentation. The documentation is available online and includes manuals, video tutorials, and technical instructions.

How will I be supported in case of some technical problems?

Yes, as our customer you will have a strong and reliable Customer Success team at your disposal. Our after-sales department can provide customers with prompt and high-quality assistance worldwide. Each of our customers receives a dedicated project manager and access to our online helpdesk platform.

Is Printbox dedicated only to enterprise size companies?

No. Among our customers' list, we have both big and smaller companies. We refer to our solution as Enterprise because our business philosophy and solution were built to meet the needs of the most demanding photo products stores. Printbox is a customizable solution, which means it can be adjusted to your business needs.

Will I be able to manage the site on my own or would I need an IT department?

Yes, you can manage the store on your own and you don’t need an IT department. Printbox handles everything related to the IT processes - servers, hosting, and domain redirection. You will be responsible for managing products.

How much time does it take to launch a new store with Printbox?

It depends on many factors, like the number of products, amount of custom development, etc. The average time is 6-8 weeks.

In May 2018, a European privacy law, the General Data Protection Regulation, is due to take effect. We are taking the steps necessary to ensure that we are GDPR compliant.

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