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Printbox Privacy Policy

This Privacy Policy was published May 24th, 2018.

In Printbox, we are committed to protecting and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our products and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job at Printbox.

Who are we?

Printbox Sp. z o. o. develops and delivers software that allows selling photoproducts online. Our company’s headquarters is located in Kraków, Poland. The headquarters’ registered office address is Al. 29 listopada 20, 31-401 Krakow, Poland.

Printbox Sp. z o.o. Al. 29 Listopada 20, 31-401 Kraków. NIP: 6762470210 Sąd Rejonowy dla Krakowa Śródmieścia w Krakowie - XI Wydział Gospodarczy KRS: 0000484669 Kapitał zakładowy: 108500,00 zł Printbox Sp. z o. o. is the data controller and can be contacted by email: gdpr@getprintbox.com

Personal Information We Collect

We collect information from you, such as name, company, country, email address and phone number, when you send us a message. Giving us your name, e-mail address and company is necessary to answer your query and to provide you with the service and/or contract. We collect your e-mail address and your name when you send us your CV, and only e-mail address when you subscribe to our newsletter. We collect your data when you interact with us in person, through correspondence, by phone, by social media, or through our websites. When you use our website, we collect information about how you use the site. This helps us to make our website easier to use and the content more useful.

We may collect, store and use the following kinds of personal information:

  1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry & exit points and number of page views

  2. Information that you provide to us for the purpose of subscribing to our newsletters (including your email address)

  3. Information that you provide to us for the purpose of the recruitment process (including your name and email address)

  4. Information that you provide to us for the purpose of joining live webinars or other events (including your name, email address, country, company name and telephone number

  5. Information about how you interact with our emails (including opens, clicks and preference information)

  6. Any other information that you choose to send to us.

Legal basis

We use consent, contracts and legitimate interest as the GDPR basis to store and process your data.

Legitimate interests:

Legitimate interests include:

  1. Responding to enquiries you make whether by phone, email, contact form or other method
  2. Tailoring information based on your activity, such as what content you show interest in.


  1. Sending emails with marketing information and tips.

If at any point you would like to opt-out or withdraw previously given consent, please contact us using the details at this end of this policy. All our marketing emails contain unsubscribe links.


We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Printbox Demo

When you use our demo e-commerce and create not anonymous projects, we collect information such as name, email address and date of birth. This (and any other information you could input in the process) you will provide us is for the purpose of creating an account for test orders and to check how our system looks like from customers' perspective. We are not using this data anyhow.

Apart from mentioned above, we may collect, store and use the following kinds of personal information:

  1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry & exit points and number of page views)

Due to the need to prevent Internet robots from performing certain functions on the demo e-commerce, we use the Google reCAPTCHA mechanism that is checking whether the someone’s behavior look like robots. In this case, we may disclose your IP address to Google LLC.

Cookies and Analytics

We use cookies and analytics technologies to gather usage and performance information about our web page. This information helps us analyze our website usage and web page performance.

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics and Yandex.Metrica to analyze the use of this website. Both Analytics tools generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information; their privacy policy is available here. Yandex.Metrica will store this information; their privacy policy is available here and information on the GDPR is available here.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Chrome you can refuse all cookies by clicking on your computer click More and then Settings, at the bottom, click Advanced, under "Privacy and security," click Content settings; click Cookies; from here, you can: turn on cookies: Next to "Blocked," turn on the switch; turn off cookies: Turn off Allow sites to save and read cookie data. Check the instructions here.

Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using Your Personal Information

If you sign up for marketing, we'll use your information to make that marketing relevant. If you sign up to an event, we'll use your information to keep you up to date with that event (like webinars or demo presentations) and if you send us a contact request we will use your information to answer this enquiry. Information about your use of our website will help us make the website better.

Personal information submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your information to:

  1. Administer the website
  2. Respond and process to your job application
  3. Improve your browsing experience by personalizing the website
  4. Send you general (non-marketing) commercial communications
  5. Send you response to your enquiry
  6. Send you our newsletter and other marketing communications relating to our business, where you have specifically agreed to this (you can inform us at any time if you no longer require marketing communications)

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.


We won't sell or rent information about you.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose information about you:

  1. To the extent that we are required to do so by law
  2. In connection with any legal proceedings or prospective legal proceedings
  3. In order to establish, exercise or defend our legal rights

Except as provided in this privacy policy, we will not provide your information to third parties.

International Information Transfers

Some of the companies we work with are based outside the EEA which means they have more lenient data protection laws. We only work with companies who we trust to keep your information safe and we share the minimum amount of information necessary to provide our services.

Information that we collect may be stored, processed in and transferred between any of the countries in which we operate, in order to enable us to use it. These countries include the United States, which do not have high data protection standards equivalent to those in force in the EEA. The Data Protection Shield and our contractors guarantee an appropriate level of protection. The person whose data is being processed may obtain copies of the data.

We ensure all companies we work with comply with the General Data Protection Regulation which applies from 25th May 2018.

Security of Your Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

We continually adapt our security measures in line with technological progress and developments.

We will store all the personal information you provide on our secure (password protected, and firewall protected) servers.

Email Policy

We send emails to customers and subscribers. You control what communications you receive and can unsubscribe from marketing at any time by using the link in the email received. Customers will still receive important information relating to our services.

Printbox maintains a strict opt-in policy in regard to its email communications. We only send email to individuals who have subscribed or as part of an ongoing relationship we have with an individual or business.

Your right to control what communications, if any, you receive from Printbox is important to us.

Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to gdpr@getprintbox.com for review.

Printbox mailing lists and subscription options


Keep up to date with what is happening in the world of personalization and how our solution can help you sell photo products.

The content you receive can include as follows:

  • Events – Invites to events and webinars we are hosting
  • Blogs – Highlighting blog posts relevant to your interests
  • Case Studies – Highlighting success from other brands close to your level of sophistication
  • Change Logs – Summary of new products and features released monthly
  • Guides – Highlighting in-depth guides relevant to your interests
  • Survey requests – Requesting feedback on how we can make our offer and/or software better for you
  • Product Awareness – Occasional updates highlighting products for email marketing and how to leverage them for your success
  • Seasonal Campaigns – Occasional features and promotions from the Printbox marketing team

Changing your subscription preferences

You can update your communications preferences at any time by following the convenient links located at the bottom of our emails. Requests submitted in this manner are processed and effective immediately.

You may email gdpr@getprintbox.com with your unsubscribe request. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.

Other email notifications

The following types of communications do not have the unsubscribe option due to the nature of the subject matter.

###Transactional emails

This includes acknowledgement of information requests, lifecycle emails where a recipient has signed up to event or webinar or requested a demo and sophistication scale form completion emails.

Privacy policy updates

If we intend to make changes to our privacy policy which are relevant to, or impact upon, you, or are about fundamental changes to the nature of the processing, we will email you in advance detailing these changes.


When we send you emails, we may include a tracking image and web analytics code to allow us to determine the number of people who have interacted with our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. This tracking collects only limited information such as webpage viewed, time and date.

Integrations And Partnerships

Printbox has partnered with a range of third party software and service providers. This section lists our third-party partnerships, explains what they do and why we trust them to handle your information on our behalf.


We use this to e-mail marketing as well for our existing customers.

If you want to find out more about how Mailchimp protect your information, please click here to access their privacy policy.


We use this live chat solution to answer your questions live when we are available.

If you want to find out more about how Olark protect your information, please click here to access their privacy policy.


We use this solution to see how you are using our website. This is anonymous, so we can’t see any personal data (even those inputted into the contact form).

If you want to learn more about how Mouseflow protects your information, please click here to access their privacy policy.


We use this solution to run online meetings and live webinars.

If you want to learn more about how Zoom protects your information, please click here to access their privacy policy.

Zendesk Sell

We use this CRM for sales purposes.

If you want to learn how Zendesk Sell protects your information, please click here to access their privacy policy.


We use this CRM for sales purposes.

If you want to learn how Pipedrive protects your information, please click here to access their privacy policy.


We use this software solution to connect and automate all above-mentioned channels of communication.

If you want to find out more about how Zapier protect your information, please click here to access their privacy policy.


We use this solution to build professional relationships, explore new opportunities and communicate with you via LinkedIn communities.

If you want to find out more about how Linkedin protect your information, please click here to access their privacy policy.

Privacy Policy Amendments

This privacy policy will be updated from time to time and the latest version will always be on our website. If significant changes are made which may impact you, we will also notify these changes in advance via email.

Your Rights

Right to access

You may instruct us to provide you with any personal information we hold about you by emailing your request to gdpr@getprintbox.com or by writing to us at: Printbox Sp. z o.o. Al. 29 listopada 20, 31-401 Krakow, Poland.

Right to object to direct marketing

You may instruct us not to process your personal information for marketing purposes by email at any time by using the unsubscribe link in a marketing email you receive or by emailing gdpr@getprintbox.com with your request.

Right to update or correct information

Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing gdpr@getprintbox.com.

Right to be forgotten

You have the right to ask us to delete the personal information that we have about you by emailing gdpr@getprintbox.com.

Right to complain with a supervisory authority

You have right to complain with the way in which your personal data has been processed by applying to your national supervisory authority for decision. The supervisory authority can be contacted:

In Poland - GIODO www.giodo.gov.pl

Retention of personal information

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

Business Transfers

In the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

Third-party Websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Information Controller

The information controller responsible for our website is Printbox Sp. z o.o. Al. 29 listopada 20, 31-401 Krakow, Poland.


If you have any questions about this privacy policy or our treatment of your personal information, please contact gdpr@getprintbox.com or write to: Printbox Sp. z o.o. Al. 29 listopada 20, 31-401 Krakow, Poland.

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